Exim Customer Service Manager

Posted : 2014-01-23
ALI Secretariat

JOB PROFILE:

Primary role:

To ensure all export and import jobs are being processed completely and accurately in order to achieve operational excellence.

 

Develop, guide and monitor direct subordinate to achieve optimal performance

through coaching & counseling, conducting performance management, training and other developmental tools

 

Responsibilities:

1. To verify all export and import jobs meets customer's expectations.

2. To supervise export and import staff to ensure error minimization, zero delays and to maximize productivity

3 .To maintain close relationship with customers by proactive and responsive communications

4. Responsible for ensuring that BDP's Management System Standards are followed and enforced.

5. Ensure compliance to legislative requirements are met or exceeded.

6. Produce regular report & KPI for internal and external parties

 

Authority:

To provide recommendation on staff performance to General Manager

 

Requirements:

- Max 40 years old

- Min Bachelor degree

- Posses min 8 years experiences in freight forwarding/logistic business, 3 years in managerial level

- Knowledgeable about the freight forwarding/logistics operations and regulations, PPJK is an advantage

- Good communication & interpersonal skill

- Good command of written and oral English

- Posses effective managing skill

- Posses good presentation skill

 

 

Please submit your CV to :  " oktantika.wuriana@bdpint.com "