LEX_ID – PROCESS & SUPPORT_Senior Manager

Posted : 2018-03-07 02:30:04
Lazada Group

JOB PROFILE:

LEX_ID – PROCESS & SUPPORT_Senior Manager

 

Mission

Head of Processes and Support will be responsible for managing company performance, including but not limited to: productivity, service quality, customer/seller satisfaction, operational cost optimization through regular monitoring, root cause analysis, and driving local/regional initiatives. In addition, this individual will be responsible for managing his/her team and also the communication channels with the local operations, local management, regional management, and other relevant parties.

 

Core responsibilities:

Defining the structure / format for regular / ad hoc performance reports

Analyzing data and initiating action plans to drive performance

Setting up performance targets and ensuring those targets are achieved

Managing his/her team by defining clear responsibilities, expectations, and identifying training needs

Managing communications with the local operations, local management, and regional management

Driving local/regional performance optimization initiatives

Supporting other company initiatives that are deemed necessary by the management

 

Requirements:

University degree in Engineering

5 years of working in logistics or express logistics industry is a must

High proficiency in data analysis

Strong communication, presentation, and leadership skills

Finance, Accounting, and Management Consulting experience is a plus

 

All candidates should send their CV to humancapital.lel@lazada.co.id.   All candidates should be good in English - (communication, read and  write as day-to-day activities)