LEX_ID – CUSTOMER SERVICE_Supervisor

Posted : 2018-03-07 02:53:10
Lazada Group

JOB PROFILE:

LEX_ID – CUSTOMER SERVICE_Supervisor

 

Mission

Resolving conflict, analysing information, multi-tasking, resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

 

Core responsibilities:

Recommend solutions regarding service concerns to management

Quality measurement on calls and email monitoring for CSR on monthly basis

Coaching the staffs for better performance improvement

Escalate issue to related parties involved

Acting MGR and assist any enquiries related

Work with management on customer service initiatives.

 

Requirements:

Minimum Diploma Degree (D3) in any discipline

Minimum of 1-2 years of experience working within a customer service environment

Good command of written and spoken in English and Bahasa

Able to work individually as well as part of a team

Having a good leadership

Ability to deal with problems and able to close all enquires with mutually beneficial solutions

Good email and telephone etiquette

 

All candidates should send their CV to humancapital.lel@lazada.co.id.   All candidates should be good in English - (communication, read and  write as day-to-day activities)